Travel Services of Akumal

Cancellations Policy

Cancellation policy for villas

There are no refunds due to bad weather or hurricanes; including any inconvenience or complication caused by a hurricane's direct hit, near miss, or significant threat of a hurricane strike. Hurricanes are by nature unpredictable and an act of God. Clients are encouraged to purchase travel insurance to protect their vacation investment.

Cancellations are effective on the date written notice is received by fax or e-mail in our office. The following assessments will apply on cancellations:

- 91 + days prior to arrival 5% of the total rent
- 61 90 days prior to arrival 50% of rent
- Less than 60 days prior to arrival 100% of rent
- Christmas & New Years 100% of rent

You will be required to present your reservation information to the Villa at check-in along with a photo ID. You should print your reservation.

If you need to modify or cancel your reservation, please contact our office by email.
As stated in the Reservation and Cancellation Policies, which you agreed to at the time of reservation, all cancellation requests must be processed by the reservation holder through our office by email for proper user validation and acceptance of applicable cancellation penalties. NO EXCEPTIONS.

 
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Tours in the Riviera Maya

Tours in the Riviera Maya
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Transportation

Transportation Do you need transportation in your visit to the Riviera Maya? Cancun Transfer